FAQ

Who we are?
FloDeals is a marketplace for WordPress or Shopify Themes. We are running deals with theme creators or agencies in order to offer you the best value at the lower prices. If you are a WP or Shopify author, please contact us and let's run the deal together.

Why our purchase price is lower?
Because we are partnering up with theme creators and providers and bundle up all themes in one package. All the money we make we are sending to our suppliers and we keep a 5% witch goes to maintaining our platform. Our products doesn't include premium support. That's why we can offer up to 95% discounts on must-have commercial WordPress plugins.

Why should I buy the products on your website?
Lower price.
Original files without malware, viruses, or advertising.
All products work on an unlimited number of websites (domains) (unlimited license).
All products are available by direct links.
We regularly update products and constantly add new products, which are difficult to find anywhere else! How to make a purchase? To make purchases on our website, you must just click on "Buy now" button and after the payment is done you'll receive a unique download link.

What payment systems are available?
We are working only with legal payment processors: PayPal and Credit/Debit cards. All payments are 100% secure, our store use a 256 bit encryption.

Where can I find information about my orders and available downloads?
You can find all necessary information on your account page

Can I get a refund?
Sure. Once you didn't downloaded the digital products, you can request a full refund. Please note that as long you've downloaded the digital files, we are not able to cancel the order.

How long can I freely download and update the purchased products?
You can download free updates for purchased products within one year from the date of purchase. After this period, the access will be closed.

How can I get access to the download after one year from the date of purchase?
You should buy the product again to get access to download or join our Lifetime updates program.

Can I purchase a product with lifetime free updates?
Yes, you can purchase lifetime free updates.

Can I get a discount on products or subscriptions?
No, its already discounted.
We can also provide you with a personalized offer if you have written a review on the product you purchased on our website.

Can I use the products purchased on the website for personal purposes?
All the products are available under GNU General Public License. Before using any product purchased on the website, please carefully read the Terms and Conditions.

Do you provide technical support?
Premium support is not included, that's why we are able to offer a such big bundle at the lower possible price. But we do provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product at the full price, directly from the author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you.

An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?
 Usually, some themes require an activation, but you do not need to take any actions. Just use the product without activation. The activation usually is for automate updates or premium support, but product in our bundle doesn't include that. Most of items will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.

Do FLODEALS Provide License Keys?
No, that's not included in the bundle, so we do not provide/lease/release/resell license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes usually only requires license keys to get automatic updates or premium support from their authors. If you  need premium support or full access to some features you'll need to buy it for the full price, directly from the author.

How long does it take to get an updated version of the product?
We update the themes immediately we receive new versions from our partners. So if the update process is taking too long, please contact us and we'll send you the last version asap.

How do I upgrade a plugin?
You can do this by manual uploading new files to your FTP or by using this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/


How can I contact you in case I haven’t found the answer to my question?
If you haven’t found the answer, please contact us via e-mail, online chat or feedback form. As a rule, we respond to inquiries within one business day.